
Please contact PlayStation Support for assistance. If your PlayStation is up to date and in good working order, there might be an issue with your PlayStation console. This includes, but is not limited to, memory cards, controllers, chips, and cables. Please note: Activision cannot guarantee functionality on PlayStation consoles using 3rd party hardware. Delete old files and game data from your PlayStation.Ensure your PlayStation console is in a cool, well-ventilated place.If your PlayStation is up to date, try the following troubleshooting tips: Is everything else in good working order? Learn more about System Software Update options on PlayStation 4. Select the Settings menu from the PlayStation 4 home screen.Learn more about System Software Update options on PlayStation 5. You can also set your PlayStation 5 to Download and Install updates automatically within the System Software Update and Settings menu. Follow the onscreen steps to complete the update.Select Update System Software if an update is available.In the System Software section, select System Software Update and Settings.Select the Settings menu from the PlayStation 5 home screen.The best way to avoid game crashes or freezing is to make sure the software on your PlayStation is up to date.

However, if you continue to receive either of these error messages, there are measures you can take to reduce the chance of game crashes. If you receive either of these error messages, simply restart the game and attempt to play again. An error has occurred with an application or system software.When a game crashes on PlayStation, you will normally get sent to the PlayStation dashboard and receive one of the following error messages:
